Return and refund Policy

Returns Policy

At The Wavy Cult, your satisfaction means everything to us. That’s why we offer a 7-Day Hassle-Free Return Policy.

How to Initiate a Return

  • Contact us at support@thewavycult.com or send a WhatsApp message to +91 7726961079 within 7 days of delivery.
  • Please include your Order ID when reaching out.
  • Once your request is approved, a pickup will be scheduled within 2–3 working days. Please ensure the item is unused, unwashed, in its original packaging, and with all tags intact.

Return Process & Refunds

  • After your return reaches us, our team will complete a quality check within 12–24 hours.
  • You’ll be notified via email about your eligibility for a refund.
  • Refunds are typically processed within 5–7 working days after confirmation:
    • COD Orders → Refunded via UPI (Google Pay / PhonePe recommended).
    • Prepaid Orders → Refunded to the original payment method (or faster via UPI if shared).
  • Please note: Shipping and COD charges are non-refundable.

Return Pickup Attempts
Our courier partner will make 3 pickup attempts. If:

  • The return isn’t handed over in these attempts, or
  • The pickup isn’t possible at the original delivery address,
    you will need to arrange the return shipment yourself.

Defective / Damaged Items
If your item is defective or damaged, please share:

  • An HD unboxing video clearly showing the defect.
  • Images of the product and original packaging.
    Our team will verify within 24 hours and arrange a replacement or refund if approved.

Non-Returnable Items
We cannot accept returns for:

  • Wrong size/product ordered by customer
  • Items missing tags or original packaging
  • Washed, worn, or tampered products
  • Sale/discounted items or gift cards

Exchange Policy

We offer a 7-day exchange window for eligible items. Since our products are made-to-order to minimize waste, exchanges are limited to special cases.

How to Request an Exchange

  • Contact us within 7 days of delivery at support@thewavycult.com or WhatsApp +91 7726961079 with your Order ID.
  • Once approved, we’ll arrange a pickup. Please note: replacement items are shipped only after we receive and inspect the returned product.

Exchange Charges & Terms

  • A ₹65 reshipping fee applies to all exchanges.
  • For design/product changes, an additional ₹60 exchange fee applies.
  • Price differences will be refunded (if lower value) or charged additionally (if higher value).
  • Items must pass quality check (unworn, unwashed, with tags).

Non-Exchangeable Items
We cannot process exchanges for:

  • Different products outside the same category
  • Washed/used/tampered items
  • Damaged prints or packaging issues

Cancellation Policy

  • Orders can be cancelled within 6 hours of purchase.
  • Cancellations are not possible after 6 hours, as processing begins immediately.
  • For COD orders, our team will attempt to confirm twice via call. If unresponsive, the order will be auto-cancelled.
  • To cancel, email us at support@thewavycult.com or WhatsApp +91 7726961079.

Final Note

The Wavy Cult reserves the right to decline any return, exchange, or cancellation request that does not meet the above conditions.

For any questions, feel free to reach out at support@thewavycult.com or WhatsApp us at +91 7726961079.